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Subscription management

How to manage your subscription

This article provides tips on how to effectively manage your CVAT Online subscriptions, including tracking expenses and canceling unnecessary subscriptions, to optimize your finances and save time.

Whether you’re a business owner or an individual, you’ll learn how to take control of your subscriptions and manage them.

See:

Available paid plans

This section outlines the paid plans available on CVAT Online.

Monthly plans

Name Description
Solo The Solo plan has a fixed price and is designed for personal use only.

It does not assume collaboration with team members and is not suitable for use within organizations, but it removes all other limitations of the Free plan.

Note: Although it allows the creation of an organization and access for up to 2 members – it is for trial purposes only!
Organization and members will have all the limitations of the Free plan.
Team The Team is for collaboration, it removes limitations of the Free plan for the whole organization, allowing you to share paid benefits with your colleagues.

The monthly payment for the plan depends on the number of team members you’ve added. All limits of the Free plan will be removed.

Note: The organization owner is also part of the team. So, if you have two annotators working, you’ll need to pay for 3 seats (2 annotators + 1 organization owner).

Annual plans

Whether you’re a new user, or have a subscription to Team or Solo plan, you can subscribe to our annual plan and save up to 30% on CVAT Online usage costs.

The annual subscription offers all the benefits of our paid plans but at a more affordable monthly rate.

For more information, see How to switch from monthly subscription to annual?

Billing

This section describes the billing model and gives short a description of limitations for each plan.

There are two types of subscriptions available for both the Solo and Team plans: monthly and annual.

For more information, see: Pricing Plans

How to add VAT/tax and other information to the CVAT Online invoice before the first payment?

To ensure VAT (tax) information and other relevant details are included on your CVAT Online invoices, it’s important to add this information before making the first payment.

Here’s how you can do it:

  1. Sign up for a CVAT Online account and log in.
  2. (Optional) If you add the VAT/tax number to the organization, first create an organization and switch to an Organization account.
  3. Navigate to the top right corner, next to the nickname, click on the arrow > upgrade to the plan.
  4. Switch on the I would like the invoice to include additional data (address, phone number, VAT information) toggle, select the best payment period for you, and click Get Started.

Stripe Link

  1. You will see the billing page:

Stripe Link

  • Phone number (1).
  • Billing Address: Enter the billing address you want to appear on the invoice    in the address field (2).
  • VAT Information and Business Name: Select the checkbox I am purchasing as a business and enter your VAT and business name information (3).

  1. Select checkbox I agree to refund policy (4).

  2. Click Pay & Subscribe.

All information you’ve added will appear on the billing page and in the invoice.

Stripe Payment Info

By following these steps, you can seamlessly add VAT and other crucial information to your invoices, making your financial transactions with CVAT Online transparent and compliant.

How to update VAT/tax information and other details for upcoming invoices from CVAT Online?

In the top right corner, near the nickname, click on the arrow > manage plan.

You will see the Stripe page. Go to the Billing Information > Update Information.

Stripe Payment Info

Can a paid invoice be modified?

Once an invoice has been paid, it is not possible to modify it. This restriction is due to the limitations of the payment processing platform used, which in the case of CVAT Online, is Stripe.

Stripe’s policy dictates that revisions to an invoice can only be made before payment. For more comprehensive information on this policy, please refer to Stripe’s official documentation on invoice edits at their website.

How can I get a quote before I subscribe? How to add a PO number to my invoices?

If you require a quote from CVAT Online for payment via bank transfer, certain criteria must be met:

  • The total subscription cost must be $396 and up per year.
  • Quotes are available exclusively for annual subscriptions.

Should you meet these requirements, please write to support@cvat.ai

Can you sign an agreement before I subscribe?

Sign of specific agreements and approvals are available if you meet specific criteria (the total subscription cost must be $10,000 and up per year), for more details contact support@cvat.ai

Can you handle a bank transfer with 30-day payment terms?

Yes, it is available if you fit the quota criteria, for details contact support@cvat.ai.

Where can I find my invoices?

In the top right corner, near the nickname, click on the arrow > manage plan.

You will see the Stripe page. At the bottom of the page, you will see the Invoice History section with all invoices.

Invoices are automatically sent to the account owner’s address used for the registration.

To see the invoice click on the Show Invoice IconStripe Invoice Icon icon.

Show Invoice

I am a student, can I have a discount or free access?

To consider your request for a discount, we’d need a few details from you:

  • A copy of your valid student ID or any document confirming your university affiliation.
  • Your university advisor’s contact details.
  • The name and contact information of the dean of your faculty.
  • A brief outline of your project plan. This helps us understand how we might collaborate  on a joint marketing statement highlighting your use of CVAT Online, and how it can benefit your project.
  • We’d also appreciate a positive LinkedIn post about your experience using CVAT Online, making sure to tag @CVAT.ai.

All these details must be sent to support@cvat.ai. Once we have this information, we’ll gladly offer you a 50% discount for one year.

Payment methods

This section describes how to change or add payment methods.

Paying with bank transfer

To pay with a bank transfer:

  1. Go to the Upgrade to Solo/Team plan> Get started.
  2. Click US Bank Transfer.
  3. Upon successful completion of the payment, you will receive a receipt via email.

Bank Transfer Payment

How to change the payment method?

In the top right corner, near the nickname, click on the arrow > manage plan > +Add Payment Method

Payment team

Adding and removing team members

Team plan is for collaboration. To add members to your Organization, go to the Manage Team plan > Update quantity.

Add members

If you’ve added a user before the current billing period ends, the payment will be prorated for the remaining time until the next billing cycle begins. From the following month onward, the full payment will be charged.

In case you removed the user before the current billing period ends, funds will not be returned to your account, but next month you will pay less by the amount of unused funds.

Change plan

How to change the plan from Solo to Team?

The procedure is the same for both Solo and Team plans.

If for some reason you want to change your plan, you need to:

  1. Unsubscribe from the previous plan.
  2. If you need a refund, contact us at support@cvat.ai.
  3. Subscribe to a new plan.

How to switch from a monthly subscription to an annual one?

If you have monthly subscription, and wish to switch to the Annual plan, please follow these steps:

  1. In the top-right corner, near the nickname, click on the arrow.
  2. Select Manage Solo/Team Plan.
  3. On the Stripe page that appears, click Update Plan.

Stripe Update Plan

  1. Choose Yearly and then click Continue.

Stripe Yearly Plan

The price will be adjusted according to the number of members, selected in the Quantity field (if updated), taking into account the amount of money that was not spent in the current period.

Upon payment, your subscription will be renewed and the start date will be reset to the day you switch to the new plan.

Can I subscribe to several plans?

Paid plans are not mutually exclusive. You can have several active subscriptions, for example, the Solo plan and several Team plans for different organizations.

Cancel plan

This section describes how to cancel your CVAT subscription and what will happen to your data.

What will happen to my data?

When your paid access ends, Free plan limits apply to the affected workspace. Depending on your usage, some actions on existing resources may also be restricted. You can still create task and project backups to keep a copy of your work.

For details about restrictions, recovery, and data retention, see Plan expiration.

How to cancel any plan?

To cancel the plan, in the top right corner, near the nickname, click on the arrow> manage plan > Cancel plan

Please, fill out the feedback form, to help us improve our platform.

Cancel pro

How can I get a refund?

To understand if you are eligible for a refund, see Refund policy.

  1. Cancel the subscription before asking for a refund.
  2. Contact our support team at support@cvat.ai or use the “Support” option in the app.cvat.ai interface.
  3. Provide your account details and a brief explanation of the reason for the refund:
    • Send us your last invoice.
    • Send us the username and e-mail address you’ve used to register in CVAT Online.

Our team will review your request. We may request additional information if needed. Once approved, the refund will be processed to your original payment method within 5-10 business days.

Plan renewal

To renew your CVAT Online subscription, in the top right corner, near the nickname, click on the arrow> manage plan > Renew plan.

Subscription management video tutorial

1 - Plan expiration

What happens when paid access expires, how to restore access, and how to keep your data.

If a renewal payment for a self-managed subscription cannot be completed, you usually have a grace period to resolve it. Free plan limits apply as soon as your paid access expires. If payment remains unresolved after the grace period, additional restrictions may apply to existing resources.

These changes affect the workspace covered by the subscription: your personal workspace for a Solo plan, or the organization for a Team plan. Other workspaces with active subscriptions are not affected.

Grace period

The usual grace period for card payments is seven days. For bank debit payments, the grace period may vary depending on payment processing and retry timing. Paid features may remain available while the first payment attempt for an invoice is processing.

For subscriptions paid manually by invoice, paid access remains active until the invoice due date.

For self-managed subscriptions, the grace period starts when your paid access expires because the renewal payment has not been completed. It gives you time to review your billing details and resolve the payment while payment retries take place.

What changes during the grace period?

Free plan limits and features apply immediately. This means:

  • Higher usage limits no longer apply. Creating tasks, projects, cloud storage connections, webhooks, or AI agents, and inviting members, is subject to Free plan quotas. See the pricing page for the current allowances.
  • Analytics and quality reports are unavailable in the interface. This includes the paid analytics and quality-control views.
  • Background automatic annotation is unavailable. Interactive AI tools remain subject to Free plan allowances for built-in and external AI agent calls; they are not all disabled.
  • Dataset exports that include images or videos are unavailable. Annotation-only exports and task/project backups remain available, subject to your normal permissions.

During this period, exceeding the Free plan task, storage, or membership limits does not yet trigger the additional restrictions on working with existing resources described below. For example, you can continue saving annotation changes.

The personal account holder and organization owners or maintainers may see a Subscription payment needs attention dialog. To resolve the payment, follow Restore paid access.

Payment reminder showing unavailable paid features and a warning about further restrictions

Restriction period

The restriction period begins if payment has not been resolved by the end of the grace period. Your workspace returns to the Free plan. Additional restrictions depend on which limits your usage exceeds:

Exceeded limit Additional restrictions
Task count or internal storage Creating or modifying tasks and jobs, saving annotation changes, importing annotations into tasks, jobs, or projects, and exporting datasets or annotations are blocked.
Organization members and invitations Saving annotation changes and importing annotations into tasks, jobs, or projects are blocked. Further invitations are subject to the membership quota.

If both conditions apply, both sets of restrictions apply. Exceeding other resource limits, such as the project limit, prevents creating more of those resources; it does not by itself trigger the annotation restrictions above. New resources cannot be created once the applicable quota is reached, even if usage has not exceeded it.

You can still view and delete resources and export task and project backups, subject to your role and permissions. A Restricted Mode dialog explains the restrictions that affect your workspace. If your usage fits within the Free plan, you can continue using its available features without these additional restrictions.

Restricted Mode dialog showing exceeded task and membership limits and recovery options

Restore paid access

  1. Switch to the personal workspace or organization whose subscription has expired.
  2. Select Manage subscription in the payment dialog, or open Manage Solo plan or Manage Team plan from the user menu. If the subscription has already ended, use Upgrade to Solo or Upgrade to Team to subscribe again.
  3. Review your billing status, update the payment method if needed, and complete the payment. Choose a plan and, for an organization, enough seats to cover your usage.

Paid access is restored automatically once the payment and subscription update are processed. For organization subscriptions, the organization owner must manage the payment. If you are a team member, please contact your organization owner.

Alternatively, you can stay on the Free plan by deleting excess tasks or other resources and removing excess members or pending invitations. Each usage-based restriction is lifted automatically when usage is at or below the corresponding limit. Paid features still require an active paid subscription.

Keep your data without renewing

You do not need to renew your subscription to download task or project backups. Backups remain available in Restricted Mode so you can preserve your work before removing resources from CVAT Online.

  1. Open the task or project action menu and select Backup Task or Backup Project.
  2. Download the backup and keep it in a safe location outside CVAT Online.
  3. Check that you have saved the backups and any separately stored media you need before deleting resources.

See Backup Task and Project for detailed instructions and restoration options. Lightweight backups for cloud-backed tasks do not include the original media: please retain those files in your cloud storage or make a separate copy. Restoring a backup into CVAT Online is subject to your current plan limits and restrictions.

Data retention

The grace period is part of this 30-day period. Downloading a backup does not extend the retention period for the copy stored in CVAT Online.

If you need help with payment or access, please contact CVAT support.